Shipping policy

Thank you for choosing Tion Fashion Lounge for your fashion needs. We aim to provide a seamless shopping experience, and our Shipping & Delivery Policy outlines the key details about how we handle the delivery of your orders.

 

1. Processing Time

Once your order is placed, it will be processed within 1-2 business days. During peak seasons or promotional periods, processing times may be slightly longer. You will receive an email confirmation once your order is processed and shipped.

2. Shipping Partner

We have partnered with Shiprocket to handle all our deliveries. Shiprocket is a reliable logistics provider that ensures your order reaches you safely and on time.

3. Delivery Time

Minimum Delivery Time: 5 business days from the date of order processing.
Maximum Delivery Time: 25 business days from the date of order processing.

Delivery times may vary based on your location, shipping method selected, and external factors such as weather conditions or logistical delays. We strive to ensure timely delivery and will keep you updated if there are any significant delays.

4. Shipping Charges

Shipping charges are calculated based on your location and the size of your order. The applicable shipping fees will be displayed at checkout before you complete your purchase. For orders above a certain value, free shipping may be offered. Please check our website for details on any current promotions or free shipping thresholds.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment on the Shiprocket website or app.

6. Delivery Issues

If you experience any issues with your delivery, such as a delay, damage, or missing items, please contact us at tionfashionlounge@gmail.com as soon as possible. We will work with Shiprocket to resolve any issues promptly.

7. Address Accuracy

Please ensure that the shipping address provided at checkout is accurate and complete. Tion Fashion Lounge is not responsible for delays or non-delivery resulting from incorrect or incomplete addresses.

8. International Shipping

Currently, we only offer shipping within India. We do not handle international orders at this time.

 

9. Return of Undeliverable Packages

 

If a package is returned to us due to an incorrect address or failure to claim the shipment, we will notify you of the issue. You may need to provide an alternative address or arrange for redelivery. Additional shipping charges may apply for reshipment.